Quality
Leading the Composite Resins Industry by focusing on Customers´ needs for Success

DSM Composite Resins is committed to achieving and maintaining the highest levels of quality in all aspects of its services, processes, systems, products and people, delivering:

  • Top Management Leading the way
  • Customer Focus and Quality Planning
  • The World of DSM Composite Resins
  • Process Quality
  • Closed Loop Analysis
  • Quality Management System
Top Management Leading the way
By exemplifying our mission statement, top management plays a crucial role in creating, implementing and sustaining key values within DSM Composite Resins. Strategies, policies and objectives are developed in a multidisciplinary approach with all parties involved, resulting in high-level commitment to derived performance expectations for products and services.

DSM Composite Resins is committed to continual improvement of its services, processes and products shaped to business requirements in order to maintain and even more to enhance the confidence of our customers and the society in the leading expertise and responsibility of DSM Composite Resins.
Customer focus and quality planning

We focus on customer's needs by working together in multidisciplinary teams, in an empowered international organization and promoting entrepreneurship with stimulating collaboration between different teams. These needs are translated into aligned actions to satisfy our customers with sustainable success as our partners in business.

The world of DSM Composite Resins

An organizational and personnel framework has been created to support all employees in meeting the quality objectives set in the quest to continually improve the performance of DSM Composite Resins. Awareness and commitment of all employees to quality and high individual performance is promoted through adequate information, communication, training, review activities and the encouragement of creativity and teamwork. As a business group of DSM we are fully aware of our responsibility to the community. Our activities are aimed at creating value: value for our customers and shareholders, as well as for employees and the community in which we operate. Because of this we are guided by our DSM Values, as values underlying our 'code of conduct'.

We create our business by building on highly motivated employees throughout the whole organization, engaged in a continued performance improvement in quality of product and services, providing superior quality in each delivery and contact to our customers.

Process quality
In line with customer and business requirements on products and services, the efficiency and effectiveness of our processes, reflecting best practices within DSM Composite Resins, are evaluated regularly. The quality improvement and product consistency are defined as key elements to focus on. This is valid both for our processes as well as for the products we bring to the market.

In addition to this we focus our development on sustainable, durable processes with highest possible yield in order to have minimize impact on environment in terms of energy, waste, etc.
Closed loop analysis
Measurable, visible indicators are in use to closely follow our performance compared to specific objectives set in all activities. Feedback from customers is an essential part in benchmarking our performance evaluation.
Quality management system
DSM Composite Resins has implemented an overall aligned Quality Management system based on Total Quality Management philosophy that promotes performance excellence for our entire DSM Composite Resins group comprising of separate entities. Awareness and commitment of all employees to quality and high-level individual performance is promoted through communication, training, review activities and the encouragement of creativity and teamwork. Standards are set with respect to responsible care towards people, society and the environment, while rigorous monitoring and control procedures continuously measure, analyse and improve the company's business and support processes.

But quality is more than mere words.. our people are committed to high quality standards. We know it is important for you, so it is important to us as well.